The unprecedented increase in flight cancellations resulting
from the COVID-19 pandemic has seen many airlines taking actions to
protect themselves by introducing alternative refunding processes and
solutions. Acting as the Travel Management Company (TMC) and
intermediary between our agency travelers and the airlines,
CWTSatoTravel is working hard to process refunds on behalf of our
customers, in accordance with respective airline policies.
Travelers can check airlines waiver policies on the CWT website for a full list of consolidated refund policies.
The new refund processes have unfortunately introduced delays in the
issuance of ticket refunds – the speed of which are in the hands of the
individual airlines. As your TMC, we advise our travelers to continue to
notify your agency’s CWTSatoTravel office of any unused travel and
request refunds via the normal process. Please do not dispute the charge
on the card used to purchase your flight to avoid additional delays in
receiving your refund.